Since I posted the article “Let’s Get Positive”, I’ve noticed that it is one of the most viewed articles we have posted in the past quarter.  That tells me a couple of things:  you found it interesting and helpful and you have passed it on to your friends and colleagues.  If you have not had [...]

Think back to when you have performed at your best.  Think of some great performances: Roy Halliday’s perfect game in the 2010 regular season or his no-hitter in the 2010 World Series Kobe’s 81 points against the Toronto Raptors The Joe Montana/Dwight Clark connection in the 1981 NFC Championship game Sam Gagner’s 8-point game last [...]

In an article we posted earlier this month, we discussed Magic Question #1 – “How will this impact client satisfaction?”  In this article, we will look at some factors that may be preventing you from achieving high levels of client satisfaction. Let’s start with a core principle: Busy Is A Four Letter Word! Let’s cut [...]

Here’s a simple idea to help you build a great business: Every time you need to make a decision about your business, ask yourself “How will this impact client satisfaction? Every time you spend money for your practice, ask yourself “How will this impact client satisfaction? Every time you make a staffing change, ask yourself [...]